Exchange & Return Policy
- Brand will exchange any product(s) if it is defected or wrong product(s) has been delivered.
- Brand will exchange any products(s) if you have ordered the wrong size mistakenly and it does not fit you
- Product(s) can be exchanged if you notify within 24hrs span time starting from the time it is delivered to you.
- Items bought on sale cannot be exchanged
- Due to the difference in color monitors/screen & lighting during photoshoots, the exact color may slightly vary from what is seen on screen, hence the items cannot be exchanged for this reason.
- Every exchange request is evaluated case by case and brand has the right to deny exchange if the reason is not justified.
- Email on our customer service center Help@Intimatefashions.pk or call us on: 021-111-162-4524 or reach out on our Facebook and Instagram official accounts.
- Product(s) will be exchanged only if there is original tag on the product and it is in its original packaging.
- Briefs cannot be exchanged due to hygiene reasons.
- Exchange of Product(s) procedure can take up to 7 days but customer have to notify for exchange of an item with 24hours time frame.
- Customers have to give standard delivery charges in exchange delivery.
- No exchange on the international deliveries.
For any help with your order feel free to call us at (021) 111-624-524 or email us at help@intimatefashions.pk